As usual, Ray and his team WENT OUT OF THEIR WAY to accommodate me. I booked an appointment for a brake check because I thought I had "felt" something "grate" when responding to an "hard-braking" situation a few times. . .(everything was okay and the bill was, as usual, EXTREMELY REASONABLE considering all the work involved!). Ray's long-time team did a thorough inspection and found a couple of points of concern that need to be addressed in an agreed-upon 2-stage process. R&I has stood by me through several "car iterations" for YEARS now, and their rates are ALWAYS affordable, accurate and effective. . .not to mention the times they've GONE OUT OF THEIR WAY to accommodate various "special needs" circumstances over the years. They're all like "Extended Family" to me, and I DEEPLY APPRECIATE EACH ONE OF THEM.