San Rafael Auto Repair

Mon - Fri: 8:00 AM - 5:00 PM

3.5

Honest and attentive to your auto problem.

5

Ray and Eric both take their time to educate me about my car’s condition and offer me options to help me comfortably manage decisions. Fair, honest and conservative collaboration about my car are why I love going to R & I.

4

Very reliable and thorough, although somewhat expensive with base analysis fee. Excellent customer service in terms of providing pick-up and/or delivery service. To my knowledge they do not provide tow service, but since I had AAA coverage that was not an issue. We have used them for years for two separate cars. They have enabled us to get by with older used cars without the inconvenience of recurring breakdowns.

5

I brought my car in for critical service at a time when I didn't have an appointment and you were booked solid. nevertheless, not only did you take care of the problem, but the car was ready sooner than I expected. Great work as usual.

5

We are "long time" customers and R and I have always provided excellent service at a very reasonable price. Finley's

3

Friendly staff. They used to be reasonably priced but are no longer.

5

R & I just did a pre purchase inspection for me. They were able to schedule the appt next day and when they were done, they emailed me a complete list of repairs needed with costs and in order of importance. They also called to explain the results and ask if I had any questions/concerns. I'll be going back to them to get the repairs done. Thanks R & I!

5

I had my left rear-view mirror knocked off my car and felt it was unsafe to drive: R&I saw me immediately, ordered the required part, and two days later they installed it in less than an hour, having given me morning priority to do my car first. Who can complain about such great service!!

5

R&I accommodated me on (what was for them) a fully scheduled day, when l had a surprise issue with the car. Even so, they did a great job and finished ahead of promised time.

4.5

I don’t treat my car well, but Ray and the R&I bunch have—for years.

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